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Medical Officer for an airline kitchen will be responsible to manage the airline kitchen(s) and to ensure the safety & quality of food served on flights along with addressing health-related concerns of kitchen staff.

- Inspections of Flight kitchens to maintain hygiene standards of the premises, biochemical and bacteriological examination of the quality of food items, and Educational Awareness lectures.

- Medical examination and review of Food handlers of Flight kitchens.

- Check meals served on board the aircraft in case of complaints, transfer samples for detailed bacterio-chemical analysis to PCAA-designated laboratories, and take corrective measures

- Regular Record keeping of medicals of Cockpit Crew and Cabin Crew Ramp Operators food handlers of all domestic stations,
- Meticulous documentation to be displayed for yearly AOC on Bulletin board.

 Proper assumption of charge of his shift with exact head count and debrief from outgoing AM.
 Distribution of tasks to different personnel and deployment of available GHE in the shift.
 Proper monitoring of working locations and discipline of deployed personnel and GHE in his shift
through Airside Executive.
 Close coordination with Blue Cap, Engineering and ASF for timely dispatch of flights.
 Close monitoring of delay in flights departures and implementing remedial measures in
consultation with Manager Airside.
 Proper cleaning of all aircraft during turn around and internal / external deep cleaning when
planned in his shift.
 Safe operations on aircraft by personnel and deployed GHE.
 Timely arrangement of aircraft parking place in coordination with CAA.
 Monitoring fulfillment of administrative needs of personnel in his shift.
 Raising of Airside Discrepancy Report (ADR) if any, to Manager Airside before pack up.
 Providing feedback to Manager Airside on FSR, Hazard Reports etc.
 Any additional duties assigned by SMAS/MAS.

 Assist AM in proper assumption of charge of his shift with exact head count and debrief from
outgoing AE.
 Assist AM in distribution of tasks to different personnel and deployment of available GHE in the
shift.
 Proper monitoring of working locations and discipline of deployed personnel and GHE in his shift.
 All personnel are properly dressed and displaying required passes / cards.
 All deployed GHE is properly cleaned and serviceable with safety chocks and fire extinguishers.
 Required number of aircraft chocks and safety cones are available.
 Assist AM in timely arrangement of aircraft parking place in coordination with CAA.
 Close coordination with Blue Cap, Engineering and ASF for timely dispatch of flights.
 Proper cleaning of aircraft during turn around and internal/ external deep cleaning when planned
in his shift.
 Safe operations on aircraft by personnel and deployed GHE.
 All trash collected after servicing of aircraft is properly disposed.
 Monitoring fulfillment of administrative needs of personnel in his shift.
 Raising of Airside Discrepancy Report (ADR) if any, to AM Airside before cease work.
 Feedback to Manager/Assistant Manager Airside on FSR, Hazard Reports etc.
 Any additional duties assigned by AMA/MAS.

Up keeping of all Ground Handling Equipment available at TGS/Ramp.
All scheduled maintenance of GHE is done as per their manuals.
Preventive Maintenance Schedule for all GHE to be prepared and implemented.
All Ground Handling Equipment have properly maintained Log Books.
All maintenance activities on GHE recorded in their Log Books.
Daily inspection check list for all GHE are prepared in English and Urdu.
Operating and Deployment on aircraft procedures of GHE in English and Urdu.
All Equipment Operators physically carry out DI on their assigned GHE.
Defects pointed out by AS during operation/DI should be rectified ASAP.
Continuous efforts to improve in house maintenance / repair capability.
All GHE are kept clean by AS throughout the operation in their shift.
Upkeep of refueling, oil change record for all powered GHE.
Record of spares for GHE like batteries, tyres, bulbs etc to be maintained and replenished as required.
Regular training of ETs to keep them current on techniques to maintain GHE.
Detailing of AS/AST in shifts to support Ramp operations.
Coordination with AEs on availability of GHE to pre-empt need for hiring in effective support of Ramp
Operations.
Preparation and renewal of apron passes for all GHE.
Coordination with repair vendors (local/abroad) for effective support to maintain 100% serviceability of GHE.
Any additional duties assigned by AMA/MAS.

1) Report to Airside Executive in proper uniform with high visibility jacket displaying valid passes for
marking attendance.
2) Check his duty allocation and take position at duty area on time.
3) Manually tow / push non powered GSE with aircraft on instructions from AM/AE.
4) If positioned at check-in counters assist CSC in putting baggage on conveyor belts, assist W/CHR
passengers, counter cleaning, placing tape barriers and banners.
5) Load correct piece of baggage in trolleys and quickly move them to aircraft for loading.
6) Make proper baggage reconciliation sheet.
7) At aircraft follow loading instructions, load/offload baggage and cargo as per loading Performa.
8) Loading of Rush tag, transfer tag and priority tag baggage as per AM/AE instructions.
9) No loading / offloading without the knowledge of AM/ AE.
10) Cabin cleaning during turn around as per instructions.
11) Lavatory cleaning and toilet flushing after wearing masks and gloves as per cleaning instructions.
12) Clean kitchen, counters and galley as per instructions.
13) Deep internal cleaning including baggage/cargo holds when advised by AM/AE.
14) External cleaning as specified and when ordered by AM/AE.
15) Use Flush cart to service aircraft as per instructions.
16) Use water cart to replenish tanks with potable water.
17) Remove any contamination caused by airsickness, spilled food or drink and stains from seats or
carpet.
18) Collecting rubbish during turn around cleaning and other cleaning job.
19) Carry out vacuum cleaning of carpet in aisle, under seats and cockpit.
20) Any observed discrepancy is brought to knowledge of AM/ AE.
21) Join other Ramp staff in clearing parking stand of FOD.
22) When tasked by AM/AE collecting rubbish during turn around cleaning and other cleaning job.
23) Any additional duties assigned by AM/AE.

Close coordination with Manager Terminal for timely dispatch of flights.
Close monitoring of delay in flights departures and implementing remedial measures.
Cleaning of all aircraft during turn around and internal / external deep cleaning is done as
specified in GOM.
Timely arrangement of aircraft parking place in coordination with CAA.
Proper management of shifts, detailing, monthly roster and leave record.
Safe operation and deployment of GHE and personnel on aircraft.
Maintenance of discipline of ramp personnel deployed at ramp and airport premises.
Conducting regular training / refresher courses for all ramp personnel.
Monitoring fulfillment of administrative needs of all ramp personnel.
Coordination with CAA and ASF for execution of routine duties
Upkeep of all Ground Handling Equipment and area of TGS/Ramp.
All scheduled / preventive maintenance of GHE is done as per their manuals.
Coordination with repair vendors (local/abroad) for effective support to maintain 100%
serviceability of GHE.
Liaison with GHE repair / servicing agencies for timely maintenance of GHE.
Hiring of GHE as replacement of deficient/ unserviceable GHE.
Preparation, renewal and record of driving permits and apron passes for all GHE, personnel
and vendors.
Regular check of aircraft turn around, internal and external cleaning.
Keeping record and follow up of Airside Discrepancy Report (ADR).
Feedback to GMAS/SMAS on FSR, Hazard Reports etc.
Any additional duties assigned by GMAS/SMAS.

 Report to Airside Executive in proper uniform with high visibility jacket displaying valid passes for
marking attendance.
 Check his duty/GSE allocation and take position at duty area on time.
 Manually tow / push non powered GSE with aircraft on instructions from AM/AE.
 Be careful of speed and his vehicle limits while driving on apron.
 Ensure no body rides with him on vehicle if no seat is available.
 Check fitness of allocated GSE and carryout daily inspection before use.
 Proper cleaning and washing of vehicle.
 Ensure on time delivery of cargo/baggage to save ground time.
 Not to use vehicle for any purpose without instructions of AM/AE.
 Never park his vehicle with aircraft or ramp area without marshaling and put required chocks as
soon as it is parked.
 That he attends to his GSE as long as it is attached to the aircraft.
 In no case keys are to be left inside vehicle.
 All discrepancies in GSE must be reported to shift AM immediately and defect written on GSE log
book.
 Any additional duties assigned by AM/AE.

 Upkeep of all Ground Handling Equipment available at Ramp.
 All scheduled maintenance of GHE is done as per their manuals.
 Preventive Maintenance Schedule for all GHE to be prepared and implemented.
 All Ground Handling Equipment have properly maintained Log Books.
 All maintenance activities on GHE recorded in their Log Books.
 Improve in house maintenance / repair capability.
 Defects pointed out by AS during operation/DI should be rectified ASAP.
 Upkeep of refueling, oil change record of all powered GHE.
 Record of spares for GHE like batteries, tyres, bulbs etc to be maintained and replenished as
required in consultation with AMA / MAS.
 Regular training of AS to keep them current on latest techniques to efficiently maintain GHE.
 Coordination with repair vendors (local/abroad) for effective support to maintain 100%
serviceability of GHE.
 Any additional duties assigned by AMA/MAS

 Proper assumption of charge of his shift with exact head count and debrief from outgoing AM.
 Distribution of tasks to different personnel and deployment of available GHE in the shift.
 Proper monitoring of working locations and discipline of deployed personnel and GHE in his shift
through Airside Executive.
 Close coordination with Blue Cap, Engineering and ASF for timely dispatch of flights.
 Close monitoring of delay in flights departures and implementing remedial measures in
consultation with Manager Airside.
 Proper cleaning of all aircraft during turn around and internal / external deep cleaning when
planned in his shift.
 Safe operations on aircraft by personnel and deployed GHE.
 Timely arrangement of aircraft parking place in coordination with CAA.
 Monitoring fulfillment of administrative needs of personnel in his shift.
 Raising of Airside Discrepancy Report (ADR) if any, to Manager Airside before pack up.
 Providing feedback to Manager Airside on FSR, Hazard Reports etc.
 Any additional duties assigned by SMAS/MAS.

1.Timely report in office with proper uniform and mark the attendance.
2.Check the baggage log book, emails and action accordingly.
3.Perform duty according to the duty allocation.
4.Proper tag collection & Guest guidance on arrival.
5.Make PIR, DPR in case of short receiving of baggage or damaged baggage.
6.Share AHL/DPR through emails with all stations for the locating of missing baggage and follow up.
7.Check BMS on daily bases and follow up.
8.Make arrival baggage activity report on daily bases and share it with Supervisor & executive.
9.Make custom advice for left behind baggage and scanning for transportation to destination.
10.Close coordination with load controller, ramp and traffic for baggage movement.
11.Ensure the Weapon piece delivery to concern guest with proper documentation.
12.Proper filing of baggage related documents and maintain it properly.
13.Share OHD detail with all station for the matching of AHL.
14.Inform to guest regarding the status of their missing or damaged baggage via phone/email.
15.Receive Left behind baggage and deliver to concern guest with proper documentation.
16.Proper handing/taking over when reporting to duty or before signing off.
17.Any other task assigned by Manager Airport Operations, AM Baggage services and supervisor & Executive baggage services.

- To handle incoming or outgoing customer calls for the airline.
- Handle account inquiries, customer complaints or support issues.
- To confer with customers by telephone in order to provide information about products and services, schedule, fares, make or cancel reservations/accounts, or to obtain details of complaints related to passengers and travel agents.
- Effectively resolve complaints, requests and escalate complex issues as needed.

Liaison with travel agents and OTAs.
Execute Sales Plans.
Prepare Sales Reports.
Coordinate with HGOs and Umrah Operators for group selling.

-Formulate and implement the effective sales strategies to meet and exceed the set sales targets.
-Analyze market trends and competitor activities to identify opportunities for expansion and growth of airlines customer base.
-Lead the Sales team of CMs, DMs and SMs .
-Set sales targets and monitor the performance of the sales teams.
-Coaching and mentoring the sales team to enhance performance of the team.
-Build and maintain strong relationship with travel agents including HGOs and Umrah selling consolidators and other stakeholders.
-Engage and develop new relationships with corporate clients. Maintain and update the corporate client database regularly.
-Proactively coordinate with CRC for the timely adjustment of fares in view of competitors sales activities, seasonality and market demand. Stay updated with the industry developments.
-Work closely with marketing team to develop sales promotional campaigns.
-Prepare regular sales reports and forecasts to identify the areas of improvement.
-Keep close eye on credit accounts to ensure that fortnight payments are not overdue. Ensure timely deposits of fortnight payments.

Liaison with travel agents and OTAs.
Execute Sales Plans.
Prepare Sales Reports.
Coordinate with HGOs and Umrah Operators for group selling.

Responsible to achieve sales target of the station.
Manage the stations commercial operation.
Responsible for making revenue analysis and submitting recommendation for growth.
Responsible for managing smooth, efficient and safe operations of Sales Offices in coordination with other departments within and outside airblue.

Liaison with travel agents and OTAs.
Execute Sales Plans.
Prepare Sales Reports.
Coordinate with HGOs and Umrah Operators for group selling.

Liaison with travel agents and OTAs.
Execute Sales Plans.
Prepare Sales Reports.
Coordinate with HGOs and Umrah Operators for group selling.

Liaison with travel agents and OTAs.
Execute Sales Plans.
Prepare Sales Reports.
Coordinate with HGOs and Umrah Operators for group selling.

Liaison with travel agents and OTAs.
Execute Sales Plans.
Prepare Sales Reports.
Coordinate with HGOs and Umrah Operators for group selling.

- To maintain cheques, pay orders,s and voucher records
- Scanning of all cheques being made
- Dispatch cheques and keeping records
- Maintain and track mail in/out of the finance department

Processing local and international payments after deducting taxes as per relevant law.
- Processing of employee expenses.
- Coordination with relevant departments for payments and verification of invoices.
- Provision of tax challans to vendors
- Coordination with vendors regarding payment queries and reconciliation of SOA.
- Any other tasks assigned by supervisor.

The Incumbent will be responsible to manage and supervise the cabin operations activities.

Requirements:
- Experience in the field of cabin crew administration is preferred
- Experience as Cabin Crew which shall include at least two years in a lead position
- Prior experience in Flight Safety, Service and administration
- Background knowledge on cabin crew operational environment and standards related to service and safety operational.
- Sound knowledge and understanding on Safety Management Systems (SMS), safety audit, safety & security regulatory compliance.
- Excellent command of the English language
- Strong Managerial skills.
- Strong Interpersonal skills and positive attitude.

Bachelor's degree in Human Resources, Business Administration, or related field preferred.
Proven experience in an administrative role, preferably in HR or related areas.
Familiarity with HRIS (Human Resources Information Systems) and proficiency in MS Office Suite (Word, Excel, PowerPoint).
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills.
Ability to handle sensitive and confidential information with discretion.
Basic understanding of HR principles, practices, and regulations.
Ability to work effectively in a team environment and collaborate with colleagues across departments.

This is an exciting, highly creative, fast-paced environment and were looking for an experienced Head of People who thrives in this kind of space and is able to work strategically as well as get into the day-to-day operations.
This role is essentially standalone with shared administrative support. To be successful, you need to be a seasoned, qualified HR Specialist with demonstrable experience working in creative, entrepreneurial and fast-paced environments.
Reporting to the Senior Leadership Team, youll be commercially savvy, and have sophisticated influencing skills.


Key Responsibilities include:
Development of the company's people strategy and related policies/ways of working that; support our culture, reflect its mission and values and ensure that diversity is firmly embedded and valued within the business.
Identify, develop and implement innovative HR projects that; improve team member engagement, and organizational performance and support business strategic goals.
Lead and deliver a comprehensive HR service through a range of projects and activities in areas such as team planning and recruitment; onboarding; performance management; reward and recognition; talent development, succession planning; well-being and employment law compliance.
Develop an effective performance management system ensuring that organizational values/objectives are translated into measurable competencies, behaviors and objectives which is supported by a standardized and robust appraisal program.

Reporting to the Senior Leadership Team:

Develop an effective performance management system ensuring that organizational values/objectives are translated into measurable competencies, behaviours and objectives which is supported by a standardized and robust appraisal program.
Work with team leaders to create a talent pipeline & a bank of candidates to aid with direct resourcing.
Provide support, coaching and advice to managers and staff on all human resource issues.



Essential behaviors:
A people-first outlook to ensure culture and people development is at the heart of the business.
Self-confidence and assertiveness but balanced with kindness, understanding and empathy.
Strong work ethic and integrity.
Highly motivated and proactive.
A collaborative team player.
Calm under pressure.
Enjoys working at a fast pace and is not fazed by unexpected changes and setbacks

Skills:

Sound knowledge of current HR legislation.
Happy to roll up sleeves and get stuck in around operational HR delivery while also being able to think strategically.
Creative thinking in problem-solving
Excellent people skills and ability to influence, build relationships and communicate effectively at all levels.
Excellent empathy and listening skills to understand others opinions and differing needs and viewpoints.
Tact and ability to identify and manage conflict

1. Maintaining proper and organized Inventory of Logistical items in stores
2. Timely email correspondence with warehouses and team members
3. Prepare flight bags and proper stacking of cabin items in the aircraft
4. Complete documentation of handing and taking over with cabin crew

Coordinator Logistics is responsible for:

1. Prepare quality assurance policies and procedure and make changes in the said document as per requirement to meet the required standards.
2. Forward the quality assurance policies and procedures document to Assistant Manager Food Quality for his review and further submission to Board of Director for their approval.
3. File the final approved document both in hard and soft copy.
4. Conduct the regular quality assurance audit of his respective station of food and hygiene conformation and record the audit observations for resolution.
5. Takes necessary steps to resolve the observation in monthly audit report to attain required quality standard.
6. Coordinate and assist with Operations, production and Store department in preparation of their policies and procedures document to ensure that they are in line with required quality standards.
7. Conduct investigation in case of customer complaints and suggest solutions to avoid future occurrences.
8. Conduct all the Quality related training related to food safety and hygiene, employees personal hygiene on regular basis.
9. Prepare and keep record of all type of quality related data.
10. Any other task assigned by Manager in-charge or HOD

-Lead the marketing team and develop strategies and tactics to spread the word out about the companys profile, performance and promotions.
-Implement effective marketing campaigns by developing valuable and engaging content for our social media.
-Execute communications and public relational activities, both external and internal.
-Build strategic media and public relations with industry players, agencies and vendors on behalf of the Organization and share marketing and branding opportunities.
-To develop the business through market intelligence.
-Gather and analyze information and feedback to identify market demand and help in improving the product and the efficacy of existing market campaigns and strategies.

Develop and apply testing processes for new and existing products to meet company needs
Investigate customer problems referred by technical support
Design, develop, and execute automation scripts using open-source or other professional tools to increase the efficiency and accuracy of testing procedures.
Identify, record, document thoroughly, and track bugs using a bug tracking system, and report defects to software developers
Ability to conduct code reviews to ensure that software is being developed according to industry best practices and quality standards.
Stay up-to-date with new testing tools and test strategies

Database Design, Data Maintenance, Database Security, Database Management, Requirements Analysis, Teamwork, Technical Zeal, Project Management, Presenting Technical Information, Training , Operating Systems

Maintains database by determining structural requirements; developing and installing solutions.

Duties:

Determines database structural requirements by analyzing client operations, applications, and programming; reviewing objectives with clients; evaluating current systems;

Develops database solutions by designing proposed system; defining database physical structure and functional capabilities, security, back-up, and recovery specifications.

Installs database systems by developing flowcharts; applying optimum access techniques; coordinating installation actions; documents actions.

Maintains database performance by identifying and resolving production and application development problems; calculating optimum values for parameters; evaluating, integrating, and installing new releases; completing maintenance; and answering user questions.

Prepares users by conducting training.

Provides database support by coding utilities, responding to user questions, and resolving problems.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.

Accomplishes information systems and organization mission by completing related results as needed.

Skills/Qualifications: Database Design, Data Maintenance, Database Security, Database Management, Requirements Analysis, Teamwork, Technical Zeal, Project Management, Presenting Technical Information, Training , Operating Systems

Understanding of Object-oriented Design and Analysis (OOA and OOD) will be an advantage
Understand the business needs and make proposals based on the user and business requirements
Evaluate and identify new technologies for implementation
Project Planning and Project Management
Propose system improvements according to the requirements and available resources.

Provide user level system support
Rectify network related issues
Coordinate with IT team to provide efficient IT support
Learn and develop aptitude towards IT services

Senior Manager will report to Director Monitoring and Coordination & assist him in ensuring following tasks:-

1.Managing fleet with maximum availability of aircraft.
2.Coordinate upcoming scheduled inspections/repairs (in-country/abroad), timely replacement of parts, addressing MELs within available time on ground by staggering Flight schedule in coordination with Fleet, Engineering and FOCC with least impact on availability of aircraft.
3.Special focus on upkeep of aircraft cabin aesthetically based on input from FSRs and independent random inspections with special focus on cleanliness and missing/unserviceable cabin parts.
4.Monitor progress of enhancement of Engineering facilities in support of own fleet and as a possible service provider for other operators.
5.Attend daily Ops meeting with Director. Monitor essential attendance and responses/actions on outstanding issues.
6.Monitor delayed flights to ensure Regularity-above 90% and OTP-above 80%.
7.Maintaining above record on monthly basis in coordination with FOCC.
8.Monitor flights (arrival/departures) effected by out of slot syndrome and suggest remedial measures to concerned operational departments.
9.Keep vigilance on operational resources/requirements of each operational department to ensure their smooth functioning in support of flight operations.
10.Implementation of company policies on allowable baggage carriage and seat allocation complications in coordination with Terminal Operations.
11.Any other task assigned by Director.

Manager will report to Director Monitoring and Coordination & assist him in accomplishing following tasks:-

1.Coordinate with Fleet and Engineering in preparations and monitoring of spares/components forecast.
2.Periodic reviews of MSLs of spares/ingredients, MBK and spares stock levels based on previous consumption data and timely availability of parts to ensure zero AOG due to spares/components.
3.Monitor processing of requirements from all operational departments which could impact their operational functionality with special focus, but not limited to, on Engineering and Airside.
4.Monitor upkeep of Engineering stores with focus on spares/test equipment/tools traceability and accountability.
5.Random inspections of Engineering stores and warehouses.
6.Monitor working of technical requirements of resources in coordination with Engineering and Airside in view of an enhanced fleet operations with induction of A-330.
7.Any other task assigned by Director.

Bachelor's Degree
2-3 Years of Work Experience in Procurement, particularly Market Research and Negotiations
Good working knowledge of purchasing strategies
Excellent communication, interpersonal, and negotiation skills
Good at MS Office particularly In Excel

1.Report timely with proper uniform, according to grooming manual and mark the attendance.
2.Check the log book/emails for any messages related to seat allocations or any special instructions given by MAO/AMTCS/ETCS.
3.Attend the pre- flight briefing and revised the policies mentioned in PHM .
4.Ensure while handing over /takeover all lT equipment should be in working condition, Baggage/ Boarding card should be properly stocked with the rolls.
5.Sufficient stationary is available this include tags, stickers, bags tags & boarding pass for counter.
6.Should check the booked load, Frequent flyer members should be allocated seats in zone A rows are given priority in baggage.
7.Staff needs to be present at their duty points mentioned in duty allocation. Counter should be ready 10 minutes prior to check-in.
8.Any irrelevant material or garbage around the check-in counters should be cleared up before guest reporting.
9.Ensure that the guests are properly welcomed.
10.Read the ticket and check the date, flight number before check in.
11.Check the photo lD of the guest on domestic flights and proper travel documents on international flights.
12.Ensure that their tickets are processed and baggage handled in an efficient and flawless manner.
13.On International Flights make sure that Guest API Data is processed. If the data is not processed immediately concered to AM-TCS and duty E-TCS .
14.Ensure correct wrapping and tagging on the baggage of guests to avoid any kind of wrong forwarding of baggage other than destination. All previously fixed destination tags have to be removed.
15.Generate boarding pass and baggage tags and handing them over to guest with a little brief of gate No, Time of boarding and departure.
16.Encourage and promote the web check-in among guests.
17.If the flight is delay, make sure to provide correct information of departure while handing over a boarding card to guest.
18.Encourage the guest to purchase seat those required choice of his/her seat.
19.Ensure that the wheel chair guest, child, pregnant lady, lady with an infant, injured, sick, and disable person is not allotted a seat at any of the emergency exit rows. (Always informed Duty AM-TCS and E-TCS)
20.Update the AM-TCS/E-TCS for any change of book load for revision of meal load during the flight Check in.
21.Identify the guest problem, deal and inform the ETCS or STCS regarding, excess baggage, guest complain, misbehavior and acceptance.
22.Ensure last piece of baggage forwarded on time to the segregation and informed to ETCS/STCS.
23.Make reasonable efforts to maintain smooth check in process and clearance of guest in time resulting in closing of counter well time.
24.Report at the boarding gate 30 minutes prior to the boarding time.
25.Make a boarding announcement loud and clear with zone wise. (in English & Urdu)

1.Report timely with proper uniform, according to grooming manual and mark the attendance.
2.Check the log book/emails for any messages related to seat allocations or any special instructions given by MAO/AMTCS/ETCS.
3.Attend the pre- flight briefing and revised the policies mentioned in PHM .
4.Ensure while handing over /takeover all lT equipment should be in working condition, Baggage/ Boarding card should be properly stocked with the rolls.
5.Sufficient stationary is available this include tags, stickers, bags tags & boarding pass for counter.
6.Should check the booked load, Frequent flyer members should be allocated seats in zone A rows are given priority in baggage.
7.Staff needs to be present at their duty points mentioned in duty allocation. Counter should be ready 10 minutes prior to check-in.
8.Any irrelevant material or garbage around the check-in counters should be cleared up before guest reporting.
9.Ensure that the guests are properly welcomed.
10.Read the ticket and check the date, flight number before check in.
11.Check the photo lD of the guest on domestic flights and proper travel documents on international flights.
12.Ensure that their tickets are processed and baggage handled in an efficient and flawless manner.
13.On International Flights make sure that Guest API Data is processed. If the data is not processed immediately concered to AM-TCS and duty E-TCS .
14.Ensure correct wrapping and tagging on the baggage of guests to avoid any kind of wrong forwarding of baggage other than destination. All previously fixed destination tags have to be removed.
15.Generate boarding pass and baggage tags and handing them over to guest with a little brief of gate No, Time of boarding and departure.
16.Encourage and promote the web check-in among guests.
17.If the flight is delay, make sure to provide correct information of departure while handing over a boarding card to guest.
18.Encourage the guest to purchase seat those required choice of his/her seat.
19.Ensure that the wheel chair guest, child, pregnant lady, lady with an infant, injured, sick, and disable person is not allotted a seat at any of the emergency exit rows. (Always informed Duty AM-TCS and E-TCS)
20.Update the AM-TCS/E-TCS for any change of book load for revision of meal load during the flight Check in.
21.Identify the guest problem, deal and inform the ETCS or STCS regarding, excess baggage, guest complain, misbehavior and acceptance.
22.Ensure last piece of baggage forwarded on time to the segregation and informed to ETCS/STCS.
23.Make reasonable efforts to maintain smooth check in process and clearance of guest in time resulting in closing of counter well time.
24.Report at the boarding gate 30 minutes prior to the boarding time.
25.Make a boarding announcement loud and clear with zone wise. (in English & Urdu)

Report timely on duty, with proper uniform and groomed.
2. Maintain close liaison and excellent working relationship with CAA, ASF and other agencies at
the Airport.
3. Ensure duty allocation is properly prepared.
4. Ensure traffic staff is properly dressed and available for duty as per roster and duty allocation'
5. Ensure proper pre/post flight briefings are being conducted by shift in charge in the presence of
Airside team for the planning of smooth and on-time flight departure. Any instruction or
messages by GMTO or any higher management is discussed in meeting.
6. Maintain a high Degree of motivation and cordial working relationship among the staff.
7. Keep close coordination with flight coordinator and if any delay contact MAO.
8. Ensure all revenue and flight closing documents are prepared and uploaded in acloud.
9. Keep a record and action taken on all meet and assist special request and Guest complains.
10. Ensure accurate entries in the log book of any action to be taken by the lncoming shift.
11. Maintain incoming/outgoing flight files/record and ensure that all relevant papers are properly
uploaded with paper closing document.
12. Ensure high standard services to the guest.
13. Ensure all possible efforts are made by the team for on time closure of csunters and for on
timed departure.
14. Accountable for baggage during his duty timings and keeps close coordination with the
departments.
15. Ensure the availability for assistance of guest with baggage team in case of any
offloading of baggage occurred and help requested by Baggage team.
16. Staff leave recommendation must be sent to Manager Airport Operation.
17. HRM & safety reports must be raised against incident if occurred.
18. Timely informed Manager Airport Operation regarding the delay/diversion and any operation
disturbance.
19. Any other duty/assignment ordered by DTO,MAO

1.Report on time with proper uniform and mark the attendance.
2.Should be well groomed and wear proper neat and clean Uniform, specially pay attention on your hygiene.
3.Proper hand and take over between shifts.
4.On board items on Aircraft as per request of E-TCS. Any official documents handling advised by AM-TCS/ETCS.
5.Should inform counter staff about availability of sufficient stationary i.e Boarding cards, baggage tags and stickers on counters.
CHECK-IN COUNTERS:
6.Any irrelevant material or garbage around the check-in counters should be cleared up before passenger reporting.
7.Equip check-in counters with stationary before counter opening time.
8.Assisting C-TCS with baggage tagging when required.
9.Helping Female / Old age Passengers with lifting baggage from ground to belt.
10.Ensure proper wrapping and tagging on baggage of passenger to avoid any type of wrong forwarding of baggage.
11.All previously fixed destination tags are to be removed from the check-in baggage.
BOARDING:
12.Locate missing passenger.
13.Helping C-TCS with ensuring discipline during boarding.
OFFLOADING:
14.In case of offloading would liaison with ETCS and bring passengers Baggage back from apron.
15. Get the passenger released from ASF/ Immigration.
DELAY/DIVERT FLIGHT:
16.Stay in Lounge to assist CTCS in Passenger handling.
17.Receive meal for delay/diverted flight(s) from ABFC staff and assist CTCS in distribution of meal on delay/ diverted flight(s).
18.Any other task assigned by AM-TCS/shift incharge

1.Report timely with proper uniform, according to grooming manual and mark the attendance.
2.Check the log book/emails for any messages related to seat allocations or any special instructions given by MAO/AMTCS/ETCS.
3.Attend the pre- flight briefing and revised the policies mentioned in PHM .
4.Ensure while handing over /takeover all lT equipment should be in working condition, Baggage/ Boarding card should be properly stocked with the rolls.
5.Sufficient stationary is available this include tags, stickers, bags tags & boarding pass for counter.
6.Should check the booked load, Frequent flyer members should be allocated seats in zone A rows are given priority in baggage.
7.Staff needs to be present at their duty points mentioned in duty allocation. Counter should be ready 10 minutes prior to check-in.
8.Any irrelevant material or garbage around the check-in counters should be cleared up before guest reporting.
9.Ensure that the guests are properly welcomed.
10.Read the ticket and check the date, flight number before check in.
11.Check the photo lD of the guest on domestic flights and proper travel documents on international flights.
12.Ensure that their tickets are processed and baggage handled in an efficient and flawless manner.
13.On International Flights make sure that Guest API Data is processed. If the data is not processed immediately concered to AM-TCS and duty E-TCS .
14.Ensure correct wrapping and tagging on the baggage of guests to avoid any kind of wrong forwarding of baggage other than destination. All previously fixed destination tags have to be removed.
15.Generate boarding pass and baggage tags and handing them over to guest with a little brief of gate No, Time of boarding and departure.
16.Encourage and promote the web check-in among guests.
17.If the flight is delay, make sure to provide correct information of departure while handing over a boarding card to guest.
18.Encourage the guest to purchase seat those required choice of his/her seat.
19.Ensure that the wheel chair guest, child, pregnant lady, lady with an infant, injured, sick, and disable person is not allotted a seat at any of the emergency exit rows. (Always informed Duty AM-TCS and E-TCS)
20.Update the AM-TCS/E-TCS for any change of book load for revision of meal load during the flight Check in.
21.Identify the guest problem, deal and inform the ETCS or STCS regarding, excess baggage, guest complain, misbehavior and acceptance.
22.Ensure last piece of baggage forwarded on time to the segregation and informed to ETCS/STCS.
23.Make reasonable efforts to maintain smooth check in process and clearance of guest in time resulting in closing of counter well time.
24.Report at the boarding gate 30 minutes prior to the boarding time.
25.Make a boarding announcement loud and clear with zone wise. (in English & Urdu)

1.Report on time and mark attendance.
2.Report to AM-TCS or ETCS.
3.should be properly groomed according to the below mentioned grooming guidelines.
4.Greet and guide the passengers properly during the flight.
5.Check-in guest through mobile app to accelerate the queue
6.Make sure that no passenger is stuck at the immigration counters.
7.Ensure announcements during the boarding.
8.Locate passengers during boarding.
9.Perform the duties of flight coordinator during departure and arrival.
10.Responsible for flight closings after flight.
11.Perform duties according to duty roster.
12.In case of any emergency contact and email concerned executive for the approval and only allowed for the leave once approved.
Casual Grooming Male:
1.Should be in formal attire and avoid wearing Informal dressing/ Jeans/ t-shirts which are prohibited. Wear dress pant, shirt and tie.
2.Blazers are not compulsory but in case the necessity, Black/Blue/Grey or any warm tone colors are advised.
3.Hair should be properly combed.
4.Nails should be neat & clean in proper shape.
5.Wear formal shoes in Black/Brown colors. Sneakers and Joggers are not allowed
Casual Grooming Female:
1.Should wear formal ethnic dress.
2.Shirt length should not be high from the knee.
3.Tights are only allowed with long shirts as well Jeans/Top are strictly prohibited.
4.Hair should be tie in a high pony tail or joora .
5.Nail paints are only allowed in Red/Pink or Nude colors.
6.In case of nose piercing, nose rings are not allowed. Wear nose pins only.
7.Single stone rings are allowed. only one ring in a hand.
8.Makeup to be worn should be compatible with skin color.
9.Red/Pink/Beige/Brown color lipsticks should be worn.

1.Report timely with proper uniform, according to grooming manual and mark the attendance.
2.Check the log book/emails for any messages related to seat allocations or any special instructions given by MAO/AMTCS/ETCS.
3.Attend the pre- flight briefing and revised the policies mentioned in PHM .
4.Ensure while handing over /takeover all lT equipment should be in working condition, Baggage/ Boarding card should be properly stocked with the rolls.
5.Sufficient stationary is available this include tags, stickers, bags tags & boarding pass for counter.
6.Should check the booked load, Frequent flyer members should be allocated seats in zone A rows are given priority in baggage.
7.Staff needs to be present at their duty points mentioned in duty allocation. Counter should be ready 10 minutes prior to check-in.
8.Any irrelevant material or garbage around the check-in counters should be cleared up before guest reporting.
9.Ensure that the guests are properly welcomed.
10.Read the ticket and check the date, flight number before check in.
11.Check the photo lD of the guest on domestic flights and proper travel documents on international flights.
12.Ensure that their tickets are processed and baggage handled in an efficient and flawless manner.
13.On International Flights make sure that Guest API Data is processed. If the data is not processed immediately concered to AM-TCS and duty E-TCS .
14.Ensure correct wrapping and tagging on the baggage of guests to avoid any kind of wrong forwarding of baggage other than destination. All previously fixed destination tags have to be removed.
15.Generate boarding pass and baggage tags and handing them over to guest with a little brief of gate No, Time of boarding and departure.
16.Encourage and promote the web check-in among guests.
17.If the flight is delay, make sure to provide correct information of departure while handing over a boarding card to guest.
18.Encourage the guest to purchase seat those required choice of his/her seat.
19.Ensure that the wheel chair guest, child, pregnant lady, lady with an infant, injured, sick, and disable person is not allotted a seat at any of the emergency exit rows. (Always informed Duty AM-TCS and E-TCS)
20.Update the AM-TCS/E-TCS for any change of book load for revision of meal load during the flight Check in.
21.Identify the guest problem, deal and inform the ETCS or STCS regarding, excess baggage, guest complain, misbehavior and acceptance.
22.Ensure last piece of baggage forwarded on time to the segregation and informed to ETCS/STCS.
23.Make reasonable efforts to maintain smooth check in process and clearance of guest in time resulting in closing of counter well time.
24.Report at the boarding gate 30 minutes prior to the boarding time.
25.Make a boarding announcement loud and clear with zone wise. (in English & Urdu)

1.Handling of Simulator training documents handed over to Pilots before departure for SIM and receiving back same after SIM. Scanning SIM and Route checks reports and filing simulator training records & route check reports in Pilots training folders.
2. Amendments in Manual OM-D, after approval of CPT then submission to PCAA for approval.
3.Filing of SIM and Route checks incoming and outgoing letters in concern Pilots folder.
4.Verification of Simulator Invoices and forwarding to finance department for payment.
5.Support in Licensing work.
6. Coordination of CAA monitored Route Checks with CAA & Scheduling.
7. Coordination with scheduling department for Annual Route Checks of Pilots and TRI/TRE.
8.Schedule Pilots for Route checks after coordination with Scheduling and send emails to Pilots regarding Route check.
9. Maintaining Pilots Right Seats clearance record

A. Maintenance of Cabin Crew folders and training records.
b. Ensure all cabin crew training is as per PCAA regulations.
c. Remain abreast with subject changes/amendments for updating of training materials (curriculum, evaluation and
processes).
d. Review examination process / papers and ensure proper maintenance of training record.
e. Perform other duties, assigned by Senior Manager Training.
f. Ensure in managing course logistics.
g. Follow up the progress of certificate preparation and issuance.
h. maintaining conducive environment for ensuring training effectiveness.
i. conduct regular/refresher courses in addition to other instructional duties.
j. Review examination process / papers in consultation with other team members
k. Act as subject specialist and render advice to Senior Ground instructor Cabin on all subject matters.
l. Preparation and delivery of lectures and other training like drills, demonstrations etc. in line with PCAA
directives and company procedures.
m. Coordinate with respective representative of training department regarding the transportation of any training
material, special requirements etc.
n. Ensure punctuality and discipline of the class.
o. Preparation of question papers, conduct of examination, marking of answer sheets and submission of results to
respective representative of training department.
p. Any training related task assigned by SGIC or SMT.