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- Regular Record keeping of medicals of Cockpit Crew and Cabin Crew Ramp Operators food handlers of all domestic stations,
- Meticulous documentation to be displayed for yearly AOC on Bulletin board.

 Report to Executive Airside in proper uniform with high visibility jacket displaying valid passes for marking attendance.
 Check his duty allocation and take position at duty area on time.
 Manually tow / push non powered GSE with aircraft on instructions from EA.
 If positioned at check-in counters assist CSC in putting baggage on conveyor belts, assist wheelchair passengers, counter cleaning, placing tape barriers and banners.
 Load correct piece of baggage in trolleys and quickly move them to aircraft for loading.
 Make proper baggage reconciliation sheet.
 At aircraft follow loading instructions, load/offload baggage and cargo as per loading Performa.
 Loading of Rush tag, transfer tag and priority tag baggage as per EA instructions.
 No loading / offloading without the knowledge of EA.
 Cabin cleaning during turn around as per instructions.
 Lavatory cleaning and toilet flushing after wearing masks and gloves as per cleaning instructions.
 Clean kitchen, counters and galley as per instructions.
 Deep internal cleaning including baggage/cargo holds when advised by EA.
 External cleaning as specified and when ordered by EA.
 Use Flush cart to service aircraft as per instructions.
 Use water cart to replenish tanks with potable water.
 Remove any contamination caused by airsickness, spilled food or drink and stains from seats or carpet.
 Collecting rubbish during turn around cleaning and other cleaning job.
 Carry out vacuum cleaning of carpet in aisle, under seats and cockpit.
 Any observed discrepancy is brought to knowledge of EA.
 Join other Ramp staff in clearing parking stand of FOD.
 When tasked by EA collecting rubbish during turn around cleaning and other cleaning job.
 Any additional duties assigned by AM/EA & SA.

 Proper assumption of charge of his shift with exact head count and debrief from outgoing AM.
 Distribution of tasks to different personnel and deployment of available GHE in the shift.
 Proper monitoring of working locations and discipline of deployed personnel and GHE in his shift through Airside Executive.
 Close coordination with Flight Coordinator, Engineering and ASF for timely dispatch of flights.
 Close monitoring of delay in flights departures and implementing remedial measures in consultation with Manager Airside.
 Proper cleaning of all aircraft during turn around and internal / external deep cleaning when planned in his shift.
 Safe operations on aircraft by personnel and deployed GHE.
 Timely arrangement of aircraft parking place in coordination with CAA.
 Monitoring fulfillment of administrative needs of personnel in his shift.
 Raising of Airside Discrepancy Report (ADR) if any, to Manager Airside before pack up.
 Providing feedback to Manager Airside on FSR, Hazard Reports etc.
 Any additional duties assigned by MAS/GMAS.

 Report to Airside Executive in proper uniform with high visibility jacket displaying valid passes for marking attendance.
 Check his duty/GHE allocation and take position at duty area on time.
 Manually tow/push non powered GHE with aircraft on instructions from AMA/AE.
 Be careful of speed and his vehicle limits while driving on apron.
 Ensure no body rides with him on vehicle if no seat is available.
 Check fitness of allocated GHE and carryout daily inspection before use.
 Proper cleaning and washing of vehicle.
 Ensure on time delivery of cargo/baggage to save ground time.
 Not to use vehicle for any purpose without instructions of AMA/AE.
 Never park his vehicle with aircraft or ramp area without marshaling and put required chocks as soon as it is parked.
 That he attends to his GHE as long as it is attached to the aircraft.
 In no case keys are to be left inside vehicle.
 All discrepancies in GHE must be reported to shift AMA/AE/AE(TGS) immediately and defect written on GHE log book.
 Any additional duties assigned by AMA/AE.

 Report to Airside Executive in proper uniform with high visibility jacket displaying valid passes for marking attendance.
 Check his duty/GHE allocation and take position at duty area on time.
 Manually tow/push non powered GHE with aircraft on instructions from AMA/AE.
 Be careful of speed and his vehicle limits while driving on apron.
 Ensure no body rides with him on vehicle if no seat is available.
 Check fitness of allocated GHE and carryout daily inspection before use.
 Proper cleaning and washing of vehicle.
 Ensure on time delivery of cargo/baggage to save ground time.
 Not to use vehicle for any purpose without instructions of AMA/AE.
 Never park his vehicle with aircraft or ramp area without marshaling and put required chocks as soon as it is parked.
 That he attends to his GHE as long as it is attached to the aircraft.
 In no case keys are to be left inside vehicle.
 All discrepancies in GHE must be reported to shift AMA/AE/AE(TGS) immediately and defect written on GHE log book.
 Any additional duties assigned by AMA/AE.

 Report to Executive Airside in proper uniform with high visibility jacket displaying valid passes for marking attendance.
 Check his duty allocation and take position at duty area on time.
 Manually tow / push non powered GSE with aircraft on instructions from EA.
 If positioned at check-in counters assist CSC in putting baggage on conveyor belts, assist wheelchair passengers, counter cleaning, placing tape barriers and banners.
 Load correct piece of baggage in trolleys and quickly move them to aircraft for loading.
 Make proper baggage reconciliation sheet.
 At aircraft follow loading instructions, load/offload baggage and cargo as per loading Performa.
 Loading of Rush tag, transfer tag and priority tag baggage as per EA instructions.
 No loading / offloading without the knowledge of EA.
 Cabin cleaning during turn around as per instructions.
 Lavatory cleaning and toilet flushing after wearing masks and gloves as per cleaning instructions.
 Clean kitchen, counters and galley as per instructions.
 Deep internal cleaning including baggage/cargo holds when advised by EA.
 External cleaning as specified and when ordered by EA.
 Use Flush cart to service aircraft as per instructions.
 Use water cart to replenish tanks with potable water.
 Remove any contamination caused by airsickness, spilled food or drink and stains from seats or carpet.
 Collecting rubbish during turn around cleaning and other cleaning job.
 Carry out vacuum cleaning of carpet in aisle, under seats and cockpit.
 Any observed discrepancy is brought to knowledge of EA.
 Join other Ramp staff in clearing parking stand of FOD.
 When tasked by EA collecting rubbish during turn around cleaning and other cleaning job.
 Any additional duties assigned by AM/EA & SA.

Office cleaning, dusting, arranging equipment etc

 Report to Airside Executive in proper uniform with high visibility jacket displaying valid passes for marking attendance.
 Check his duty/GHE allocation and take position at duty area on time.
 Manually tow/push non powered GHE with aircraft on instructions from AMA/AE.
 Be careful of speed and his vehicle limits while driving on apron.
 Ensure no body rides with him on vehicle if no seat is available.
 Check fitness of allocated GHE and carryout daily inspection before use.
 Proper cleaning and washing of vehicle.
 Ensure on time delivery of cargo/baggage to save ground time.
 Not to use vehicle for any purpose without instructions of AMA/AE.
 Never park his vehicle with aircraft or ramp area without marshaling and put required chocks as soon as it is parked.
 That he attends to his GHE as long as it is attached to the aircraft.
 In no case keys are to be left inside vehicle.
 All discrepancies in GHE must be reported to shift AMA/AE/AE(TGS) immediately and defect written on GHE log book.
 Any additional duties assigned by AMA/AE.

1.Timely report in office with proper uniform and mark the attendance.
2.Check the baggage log book, emails and action accordingly.
3.Perform duty according to the duty allocation.
4.Proper tag collection & Guest guidance on arrival.
5.Make PIR, DPR in case of short receiving of baggage or damaged baggage.
6.Share AHL/DPR through emails with all stations for the locating of missing baggage and follow up.
7.Check BMS on daily bases and follow up.
8.Make arrival baggage activity report on daily bases and share it with Supervisor & executive.
9.Make custom advice for left behind baggage and scanning for transportation to destination.
10.Close coordination with load controller, ramp and traffic for baggage movement.
11.Ensure the Weapon piece delivery to concern guest with proper documentation.
12.Proper filing of baggage related documents and maintain it properly.
13.Share OHD detail with all station for the matching of AHL.
14.Inform to guest regarding the status of their missing or damaged baggage via phone/email.
15.Receive Left behind baggage and deliver to concern guest with proper documentation.
16.Proper handing/taking over when reporting to duty or before signing off.
17.Any other task assigned by Manager Airport Operations, AM Baggage services and supervisor & Executive baggage services.

Plan and achieve assigned individual and team sales targets.
Conduct outbound sales calls to travel agents and corporate accounts.
Promote special fares, incentives, and new routes.
Follow up on group bookings and pending quotations.
Monitor daily call activity and productivity of the telesales team.
Provide on-job training and guidance to telesales staff.
Ensure proper call scripts and sales techniques are followed.
Assist agents with fare queries, policies, schedule updates.
Coordinate internally for seat confirmations, group approvals, and waivers.
Ensure timely resolution of agent concerns.
Maintain daily call reports and sales dashboards.
Track KPIs such as conversion ratio, revenue per call, and call volume.
Ensure accurate booking practices.
Maintain proper documentation and CRM updates.

We are seeking a driven and results-oriented Telesales & Telemarketing professional with deep experience in travel trade sales. This role focuses on building strong relationships with travel agents, actively motivating and enabling them to prioritize and sell our airline tickets over competitors, and driving sustained revenue growth through proactive phone-based sales and engagement.

Required Qualifications & Skills
Proven experience in telesales, telemarketing, or inside sales, preferably within airlines, travel, or tourism.
Strong understanding of travel agent sales dynamics and airline competition.
Excellent phone presence with persuasive communication and negotiation skills.
Ability to motivate, influence, and build long-term relationships with trade partners.
Target-driven mindset with a track record of meeting or exceeding sales goals.
Comfortable working in a fast-paced, performance-oriented environment.
Strong organizational and follow-up skills.
CRM and basic sales reporting experience preferred.

Preferred Experience
Prior experience working with IATA or non-IATA travel agents.
Airline reservation systems or GDS knowledge
Experience selling in competitive, price-sensitive markets.

-Apply for and negotiate slots for additional/ad hoc flights at L2/L3 airports; secures timely approvals from relevant authorities for Summer/Winter Schedule.
-Manage schedule changes due to operational, commercial, slot, or weather-related factors.
-Liaise with INNOVATA and OAG to keep airline schedules and routes updated in SSIM.
-Publish schedules and implements changes, extra flights, and cancellations.
-Prepare weekly/monthly aircraft utilization reports.
-Capable of using technology systems and tools; proficient in Microsoft Office (Advanced Excel Skills).
-Coordinate with RM/Sales on flight changes to optimize utilization and yield.
-Assist FOCC in managing disruptions from AOG or other unforeseen events.

To support the Manager FDM in the development, implementation, and continuous monitoring of the FDM Program, ensuring effective data analysis, trend identification, and compliance with regulatory and operational safety requirements.

1. Guide and support Line Maintenance staff and relevant stakeholders in daily operation to assure the most efficient course of action is taken to provide a serviceable fleet on time.
2. Coordinates the daily operation with regard to technical issues and on-time performance and sets priorities in close cooperation with FOCC.
3. Responsible for maintaining the updated record of CAAF-114 / Delays / Cannibalization / One-off Authorization.
4. Ensure an effective and consistent approach is being adopted to setting, promoting, and delivering high standards of discipline needed within the workplace.
5. Ensure the correct technical approach is adapted to return aircraft into service within the agreed flying program.
6. Liaison with ABQ line stations and outstations to ensure that scheduled and unscheduled work is carried out in a timely and cost-effective manner.
7. Liaises with ABQ and FOCC/Line stations to ensure seamless operation
8. Ensure compliance with health and safety requirements.
9. Ensure any corrective action resulting from the Quality Assurance program is performed in a timely manner and is effective in preventing reoccurrence of deficiencies.
10. Review aircraft technical status in relation to the level of deferred defects, spares, aircraft parts loans, and any technical activity across the fleet in order to ensure maximum technical dispatch level and high-quality maintenance standards are achieved.
11. Ensure parts/consumables/expendables are ordered once the fault is confirmed, after troubleshooting with no delay.
12. Coordinate with Fleet Management/Store on demands to ensure on-time availability for rectification of ongoing MEL and non-MEL defects.

- Responsible for performing routine checks and maintenance on airframe, engines, and APU under Shift Incharge supervision.
- Responsible for familiarizing with the engine, APU, refueling, and hydraulic system servicing as per the Aircraft Maintenance Manual.
- Responsible for documenting all maintenance activities and reporting to the Shift Incharge.
- Responsible for conducting repairs, replacements, and modifications in category B1 under Shift Incharge supervision., following approved manuals (Maintenance Manual and SRM).

- Responsible for conducting aircraft functional checks and general inspections of avionics equipment and related systems under the direct supervision of a shift Incharge.
- Responsible for maintaining aircraft wiring, plugs, and antennas, ensuring their condition and serviceability, and performing minor repairs/replacements under the supervision of a Shift Incharge.
- Responsible for performing maintenance and checks on aircraft avionics systems as per the approved Maintenance Manual, under the supervision of a Shift Incharge.

- Responsible for performing routine checks and maintenance on airframe, engines, and APU under Shift Incharge supervision.
- Responsible for familiarizing with the engine, APU, refueling, and hydraulic system servicing as per the Aircraft Maintenance Manual.
- Responsible for documenting all maintenance activities and reporting to the Shift Incharge.
- Responsible for conducting repairs, replacements, and modifications in category B1 under Shift Incharge supervision., following approved manuals (Maintenance Manual and SRM).

- Responsible for conducting aircraft functional checks and general inspections of avionics equipment and related systems under the direct supervision of a shift Incharge.
- Responsible for maintaining aircraft wiring, plugs, and antennas, ensuring their condition and serviceability, and performing minor repairs/replacements under the supervision of a Shift Incharge.
- Responsible for performing maintenance and checks on aircraft avionics systems as per the approved Maintenance Manual, under the supervision of a Shift Incharge.

- Perform routine and non-routine cabin maintenance tasks on aircraft as instructed by Shift In
charge / Supervisor Cabin Maintenance.
- Responsible for carrying out the cabin maintenance in accordance with the standard practices and
maintenance manual.
- Responsible for the physical checking and inspection of cabin components prior to fitment to
aircraft or aircraft component.
- Responsible that replacement of parts and components carried out is done in accordance with
the applicable manual and in line with the airworthiness requirements.
- Responsible for following pertinent safety precautions as published in manufacturer manuals and
other publications.

Develop and manage the annual budgeting cycle, including operating, capital (when required) and cashflow budgets.
Coordinate with department heads for budget inputs and ensure alignment with strategic objectives
Prepare rolling forecasts and update budget assumptions based on internal and external developments
Lead the preparation of monthly, quarterly and annual financial analysis reports
Analyze budget vs actual along with reason of variances
Provide financial models for new routes and leasing options
Perform route cost analysis for domestic and international routes
Collaborate with other departments for planning and updating them on costs per hour and per passenger to support pricing
Design and maintain financial dashboards for key metrics (e.g. RASK, CASK, yield and load factors)
Oversee reporting of monthly utilization to lessors and vendors as per lease agreement.
Coordinate with internal and external stakeholders for maintenance reserves, claims, aircraft utilization
Oversee reconciliation process of maintenance reserves and related recording and reporting to stakeholders
Drive automation and digitization of planning and reporting tools
Recommend process improvements to enhance data quality, reporting timelines, and accuracy.
Any other tasks assigned by supervisors

The Senior Manager Technical Planning is responsible for the strategic, medium, and long-term planning of aircraft material requirements to support safe, reliable, and cost-effective fleet operations. The role ensures the continuous monitoring of critical rotable components, LRUs, and consumables while optimizing provisioning strategies to eliminate predictable aircraft-on-ground (AOG) events. The position acts as the focal point for coordination between Engineering, CAMO, Supply Chain, and Stores, and is accountable for stabilizing PBH programs, ensuring repair-cycle predictability, and minimizing cost exposure.

Requirements:
- Holds or previously held a valid PCAA ATPL
- Educational degree: Minimum Bachelor's or above

Experience:
- Possess experience in the administrative role.
Relevant experience in following areas:
- Flight Operations management and regulations
- Pakistan Civil Aviation rules, ANOs and Compliance
- Flight Ops documentation and manuals
- Sufficient knowledge in audits, renewals and AOC processes

The Incumbent will be responsible to manage and supervise the cabin operations activities.

Requirements:
- Experience in the field of cabin crew administration is preferred
- Experience as Cabin Crew which shall include at least two years in a lead position
- Prior experience in Flight Safety, Service and administration
- Background knowledge on cabin crew operational environment and standards related to service and safety operational.
- Sound knowledge and understanding on Safety Management Systems (SMS), safety audit, safety & security regulatory compliance.
- Excellent command of the English language
- Strong Managerial skills.
- Strong Interpersonal skills and positive attitude.

The Incumbent will be responsible to manage and supervise the cabin operations activities.

Requirements:
- Experience in the field of cabin crew administration is preferred
- Experience as Cabin Crew which shall include at least two years in a lead position
- Prior experience in Flight Safety, Service and administration
- Background knowledge on cabin crew operational environment and standards related to service and safety operational.
- Sound knowledge and understanding on Safety Management Systems (SMS), safety audit, safety & security regulatory compliance.
- Excellent command of the English language
- Strong Managerial skills.
- Strong Interpersonal skills and positive attitude.

The Incumbent will be responsible to manage and supervise the cabin operations activities.

Requirements:
- Experience in the field of cabin crew administration is preferred
- Experience as Cabin Crew which shall include at least two years in a lead position
- Prior experience in Flight Safety, Service and administration
- Background knowledge on cabin crew operational environment and standards related to service and safety operational.
- Sound knowledge and understanding on Safety Management Systems (SMS), safety audit, safety & security regulatory compliance.
- Excellent command of the English language
- Strong Managerial skills.
- Strong Interpersonal skills and positive attitude.

The Incumbent will be responsible to manage and supervise the cabin operations activities.

Requirements:
- Experience in the field of cabin crew administration is preferred
- Experience as Cabin Crew which shall include at least two years in a lead position
- Prior experience in Flight Safety, Service and administration
- Background knowledge on cabin crew operational environment and standards related to service and safety operational.
- Sound knowledge and understanding on Safety Management Systems (SMS), safety audit, safety & security regulatory compliance.
- Excellent command of the English language
- Strong Managerial skills.
- Strong Interpersonal skills and positive attitude.

To manage regulatory licensing processes for cockpit and cabin crew in compliance with PCAA requirements, ensuring accuracy, timeliness, and operational efficiency.

This is an exciting, highly creative, fast-paced environment and were looking for an experienced Head of People who thrives in this kind of space and is able to work strategically as well as get into the day-to-day operations.
This role is essentially standalone with shared administrative support. To be successful, you need to be a seasoned, qualified HR Specialist with demonstrable experience working in creative, entrepreneurial and fast-paced environments.
Reporting to the Senior Leadership Team, youll be commercially savvy, and have sophisticated influencing skills.


Key Responsibilities include:
Development of the company's people strategy and related policies/ways of working that; support our culture, reflect its mission and values and ensure that diversity is firmly embedded and valued within the business.
Identify, develop and implement innovative HR projects that; improve team member engagement, and organizational performance and support business strategic goals.
Lead and deliver a comprehensive HR service through a range of projects and activities in areas such as team planning and recruitment; onboarding; performance management; reward and recognition; talent development, succession planning; well-being and employment law compliance.
Develop an effective performance management system ensuring that organizational values/objectives are translated into measurable competencies, behaviors and objectives which is supported by a standardized and robust appraisal program.

Reporting to the Senior Leadership Team:

Develop an effective performance management system ensuring that organizational values/objectives are translated into measurable competencies, behaviours and objectives which is supported by a standardized and robust appraisal program.
Work with team leaders to create a talent pipeline & a bank of candidates to aid with direct resourcing.
Provide support, coaching and advice to managers and staff on all human resource issues.



Essential behaviors:
A people-first outlook to ensure culture and people development is at the heart of the business.
Self-confidence and assertiveness but balanced with kindness, understanding and empathy.
Strong work ethic and integrity.
Highly motivated and proactive.
A collaborative team player.
Calm under pressure.
Enjoys working at a fast pace and is not fazed by unexpected changes and setbacks

Skills:

Sound knowledge of current HR legislation.
Happy to roll up sleeves and get stuck in around operational HR delivery while also being able to think strategically.
Creative thinking in problem-solving
Excellent people skills and ability to influence, build relationships and communicate effectively at all levels.
Excellent empathy and listening skills to understand others opinions and differing needs and viewpoints.
Tact and ability to identify and manage conflict

Qualification: ACCA/CA part qualified with articles experience
Perform remote audits through the system for all the cash drawers and follow up on discrepancies identified
Conduct departmental audits and identify control gaps
Conduct compliance and substantive procedures on a test check basis for all the payments made by the Finance department
Conduct audit procedures to inspect the trail of cash transactions throughout the Company's network
Check that all the recommendations are duly implemented by the respective departments
Any other task assigned by the supervisor

Education Bachelor's in Computer Science or a related field
Required Skills:
2-3 years of hands-on experience in software development.
Strong knowledge of C# and the .NET Framework/Core.
Experience in desktop and web application development.
Understanding of REST API development and integration.
Working knowledge of C++.
Experience with managing and integrating NuGet packages.
Familiarity with Kafka messaging systems.
Basic understanding of NGINX configuration and deployment.
Knowledge of software design patterns and development best practices.
Experience working in a collaborative team environment.
Strong communication skills with the ability to coordinate effectively with team members during US working hours.
Strong analytical, problem-solving, and debugging skills.

- Supervision and reporting of support staff (Performance evaluation of general staff, leave records of staff, Duty rosters & assigned tasks, etc.
- Housekeeping and facility operations
- Coordination of AC maintenance (approx. 300 units, all stations)
- Generator operations & Maintenance.
- Construction, Renovation & Fit-out projects coordination
- Electrical, minor repairs, and paint jobs.
- Procurement support for renovation and construction works, including material sourcing and vendor coordination
- Vendor management, documentation, and reporting
- Inventory management, and disposal processes
- Market research, rate benchmarking, and cost analysis.
- Coordination with TGS concerns/other departments regarding assorted operational tasks (if any are required)
- Ensure & Handle any emergency/safety hazard and report to the line manager.

The Site Engineer will be responsible for planning, coordinating, supervising, and monitoring all site activities related to civil, MEP and finishing works for commercial office building projects.

The Site Supervisor will be responsible for supervising day-to-day construction activities at the project site, ensuring that civil, MEP (Mechanical, Electrical & Plumbing), and finishing works are executed in accordance with approved drawings, specifications, quality standards, and project timelines.

- Supervision and reporting of support staff (Performance evaluation of general staff, leave records of staff, Duty rosters & assigned tasks, etc.
- Housekeeping and facility operations
- Coordination of AC maintenance (approx. 300 units, all stations)
- Generator operations & Maintenance.
- Construction, Renovation & Fit-out projects coordination
- Electrical, minor repairs, and paint jobs.
- Procurement support for renovation and construction works, including material sourcing and vendor coordination
- Vendor management, documentation, and reporting
- Inventory management, and disposal processes
- Market research, rate benchmarking, and cost analysis.
- Coordination with TGS concerns/other departments regarding assorted operational tasks (if any are required)
- Ensure & Handle any emergency/safety hazard and report to the line manager.

- Supervision and reporting of support staff (Performance evaluation of general staff, leave records of staff, Duty rosters & assigned tasks, etc.
- Housekeeping and facility operations
- Coordination of AC maintenance (approx. 300 units, all stations)
- Generator operations & Maintenance.
- Construction, Renovation & Fit-out projects coordination
- Electrical, minor repairs, and paint jobs.
- Procurement support for renovation and construction works, including material sourcing and vendor coordination
- Vendor management, documentation, and reporting
- Inventory management, and disposal processes
- Market research, rate benchmarking, and cost analysis.
- Coordination with TGS concerns/other departments regarding assorted operational tasks (if any are required)
- Ensure & Handle any emergency/safety hazard and report to the line manager.

General Manager Terminal Operations will report to the Director Terminal Operations.

Key Responsibilities include:

- Oversee Terminal Operations to ensure smooth, timely flight departures without discrepancies.
- Responsible for staff shortlisting for final interviews with DTO in accordance with approved HRB allocations.
- Maintain and monitor Key Performance Indicators (KPIs) across all stations.
- Prepare and share monthly station performance reports with the Director Terminal Operations (DTO).
- Ensure full implementation of Airblue SOPs and prevent any Safety Performance Indicator (SPI) violations.
- Take proactive measures during irregular operations to ensure full compliance on airline policies.
- Deliver exceptional customer service and ensure a seamless experience for all guests.
- Respond to guest feedback emails in coordination with Airport Operations Managers.
- Foster teamwork and a collaborative spirit among terminal staff.
- Maintain close coordination with all relevant airport stakeholders including PAA, PCAA, and other regulatory / Security agencies.
- Ensure all PAA/PCAA inspections are conducted smoothly, with zero discrepancies or audit observations.
- Regularly monitor station-wise performance and discuss observations and improvements with the DTO.

.Check the log book/emails for any messages related to seat allocations or any special instructions given by MAO/AMTCS/ETCS.
.Attend the pre- flight briefing and revised the policies mentioned in PHM .
.Ensure while handing over /takeover all lT equipment should be in working condition, Baggage/ Boarding card should be properly stocked with the rolls.
.Sufficient stationary is available this include tags, stickers, bags tags & boarding pass for counter.
.Should check the booked load, Frequent flyer members should be allocated seats in zone A rows are given priority in baggage.
.Staff needs to be present at their duty points mentioned in duty allocation. Counter should be ready 10 minutes prior to check-in.
.Any irrelevant material or garbage around the check-in counters should be cleared up before guest reporting.
.Ensure that the guests are properly welcomed.
.Read the ticket and check the date, flight number before check in.
.Check the photo lD of the guest on domestic flights and proper travel documents on international flights.
.Ensure that their tickets are processed and baggage handled in an efficient and flawless manner.
.On International Flights make sure that Guest API Data is processed. If the data is not processed immediately concered to AM-TCS and duty E-TCS .
.Ensure correct wrapping and tagging on the baggage of guests to avoid any kind of wrong forwarding of baggage other than destination. All previously fixed destination tags have to be removed.
.Generate boarding pass and baggage tags and handing them over to guest with a little brief of gate No, Time of boarding and departure.
.Encourage and promote the web check-in among guests.
.If the flight is delay, make sure to provide correct information of departure while handing over a boarding card to guest.
.Encourage the guest to purchase seat those required choice of his/her seat.
.Ensure that the wheel chair guest, child, pregnant lady, lady with an infant, injured, sick, and disable person is not allotted a seat at any of the emergency exit rows. (Always informed Duty AM-TCS and E-TCS)
.Update the AM-TCS/E-TCS for any change of book load for revision of meal load during the flight Check in.
.Identify the guest problem, deal and inform the ETCS or STCS regarding, excess baggage, guest complain, misbehavior and acceptance.
.Ensure last piece of baggage forwarded on time to the segregation and informed to ETCS/STCS.
.Make reasonable efforts to maintain smooth check in process and clearance of guest in time resulting in closing of counter well time.
.Report at the boarding gate 30 minutes prior to the boarding time.
.Make a boarding announcement loud and clear with zone wise. (in English & Urdu)

- Responsible to LMS Manager
- Develop interactive e-learning modules, presentations, and assessments.
- Convert regulatory and operational content into learner-centered materials.
- Ensure content version control and regulatory alignment.
- Coordinate with subject matter experts and instructors.
- Periodically review and update training materials.
- Assist in continued efforts for Selection/enhancement/upgradation of LMS systems to impart / improve quality training
- Any other work related to LMS or Simulator related to training.

Key Responsibilities:
Develop and define competency frameworks and assessment standards
Monitor trainee performance and ensure competency achievement
Analyze training data to identify gaps and improvement opportunities
Coordinate with instructors for standardization of training delivery
Liaise with departments for planning and implementation of training programs
Maintain complete records of regulatory requirements and compliance
Ensure adherence to all regulatory training requirements
Plan and oversee induction and training of instructors

Experience:
Minimum 6 years experience in airline operations or training functions
Strong knowledge of aviation regulatory environments, training standards, certification, and audit processes
Experience with PCAA or similar aviation authority is an advantage

Required Skills:
Strong organizational and project management skills
Excellent stakeholder coordination and communication abilities
Strong attention to detail with compliance focus
Ability to manage multiple priorities under tight deadlines
Proficiency in MS Office and digital tools (Word, Excel, PowerPoint, Google Sheets)
Strong analytical, problem-solving, and decision-making skills

Updating operation manuals, SOPs.
setting up centralized documentation section under flight operations.

a. Issuance of training certificates in respect of other departments: -
(i)Engineering
(ii)Flight Operations
(iii)Commercial
(iv)Airside
(v)Airport Operations
b.Updating certificates on PANet (intranet).
c.Tracking the validity/expiry dates of all courses and training for allied departments.
d.Coordinating with other departments to plan courses.
e.Ensuring the upkeep, maintenance, and availability of training equipment for various activities, in coordination with the Cabin Safety Training Manager (CSTM).
f.Maintaining and ensuring the upkeep of all training centers.
g.Coordinating with the Cabin Safety Training Manager (CSTM) regarding training equipment.
h.Maintaining and organizing PCAA forms and other PCAA correspondence records.
i.Keeping an Excel sheet to track courses for all allied departments.
j.Sharing a weekly report with the Senior Manager of Training and the Chief Pilot for allied department courses.
k.Addressing discrepancies in the weekly training program report with the relevant coordinator.
l.Implementing all tasks in accordance with office instructions issued from time to time.
m.To carry out the duties of Coordinator in their absence or as and when advised by Manager Ground Training.

Updating operation manuals, SOPs.
setting up centralized documentation section under flight operations.